Why do customer service people hate customers?

K- so my purse got stolen about a month ago- but things are still going crazy from it.  We sent off our check for the water bill I guess about two days before the piece of trash took my purse out of my car.  So A MONTH LATER we get a letter in the mail saying that the check was sent back and we have to come and pay for the previous bill.  Not a problem.  It says to use cash or money order. Again not a problem.  Then it hits me, the bill says it is due by the 13th (TODAY- we got the thing in the mail on Saturday) and its Columbus day so no banks are open.  Still I'm thinking no big deal-  I'll just get a money order.  So I try two different places to get a money order- DUH they wont take a check and they wont take a debit card run as credit (still haven't gotten our pin numbers in for new cards).  So I frantically gather some things to buy to get cash back.  What does that lady tell me after buying the needless items "oh you can't get cash back when it is ran as credit- and I am going to need to see your id".  AHHHHHHH!!!  So I am out of luck.  SOOO- I call the water board. Here is the conversation I had with a lovely woman:

Emily: I was wondering if I could come in in the morning and pay the 25 dollars that we owe without having our service interrupted.

Water Board: No it is due today

Emily : Yes ma'am (I still have my cool at this point) I understand but my purse was stolen several weeks ago and I have no way of getting any money out unless I write the bank a check.

WB:  Well, you can come up here with a credit card and a valid ID and pay for it.

Emily: Again, my purse was stolen- I have no valid credit card(I didn't have a credit card before my purse was stolen) and I don't have an id, still waiting for that to come in.

WB: Well, you can pay in cash.

Emily: Again, lady, no cash.  I could run up to my husbands work and get his card and his ID.

WB: Is your name on it and do you have an ID (I'm not making this up she really said that!)

Emily: NOOOOOO IT WAS STOLEN- I have the police report number if you want it to verify- is my phone breaking up?!?!

WB: Well it is showing that your service will be shut off today at 3...

This is were I proceed to tell the woman (that was rude the whole time don't feel sorry for her) that I think it is absolutely stupid that I should be penalized (it cost $100 bucks to get the water turned back on) because some "piece of trash" (ugly I know) took my purse and that she can look it up and see we have never missed a payment.  I think I also told her that it wasn't like we owed hundreds of dollars- its $24. 55 for crying out loud!  Well then she hung up on me. No worries I called back.  But it did not help.  Then Ryan called back and that def didn't help;)  So Ryan had to "dip out" of part of his work day and go down there.  So I am sure they are just loving dealing with my husband- especially on a game day when he should just be totally focused on winning! All I can say, is sorry water company I tried :)