Why do customer service people hate customers?

K- so my purse got stolen about a month ago- but things are still going crazy from it.  We sent off our check for the water bill I guess about two days before the piece of trash took my purse out of my car.  So A MONTH LATER we get a letter in the mail saying that the check was sent back and we have to come and pay for the previous bill.  Not a problem.  It says to use cash or money order. Again not a problem.  Then it hits me, the bill says it is due by the 13th (TODAY- we got the thing in the mail on Saturday) and its Columbus day so no banks are open.  Still I'm thinking no big deal-  I'll just get a money order.  So I try two different places to get a money order- DUH they wont take a check and they wont take a debit card run as credit (still haven't gotten our pin numbers in for new cards).  So I frantically gather some things to buy to get cash back.  What does that lady tell me after buying the needless items "oh you can't get cash back when it is ran as credit- and I am going to need to see your id".  AHHHHHHH!!!  So I am out of luck.  SOOO- I call the water board. Here is the conversation I had with a lovely woman:

Emily: I was wondering if I could come in in the morning and pay the 25 dollars that we owe without having our service interrupted.

Water Board: No it is due today

Emily : Yes ma'am (I still have my cool at this point) I understand but my purse was stolen several weeks ago and I have no way of getting any money out unless I write the bank a check.

WB:  Well, you can come up here with a credit card and a valid ID and pay for it.

Emily: Again, my purse was stolen- I have no valid credit card(I didn't have a credit card before my purse was stolen) and I don't have an id, still waiting for that to come in.

WB: Well, you can pay in cash.

Emily: Again, lady, no cash.  I could run up to my husbands work and get his card and his ID.

WB: Is your name on it and do you have an ID (I'm not making this up she really said that!)

Emily: NOOOOOO IT WAS STOLEN- I have the police report number if you want it to verify- is my phone breaking up?!?!

WB: Well it is showing that your service will be shut off today at 3...

This is were I proceed to tell the woman (that was rude the whole time don't feel sorry for her) that I think it is absolutely stupid that I should be penalized (it cost $100 bucks to get the water turned back on) because some "piece of trash" (ugly I know) took my purse and that she can look it up and see we have never missed a payment.  I think I also told her that it wasn't like we owed hundreds of dollars- its $24. 55 for crying out loud!  Well then she hung up on me. No worries I called back.  But it did not help.  Then Ryan called back and that def didn't help;)  So Ryan had to "dip out" of part of his work day and go down there.  So I am sure they are just loving dealing with my husband- especially on a game day when he should just be totally focused on winning! All I can say, is sorry water company I tried :)

Thourough Thursday

Gosh- is the week really almost over- but my house isn't even clean yet?!?!?!

Anyway- this week has been very busy.  On Monday, of course, me and Garrison ventured out to Semmes to watch Ryan's Vikings kick Blount's booties.  Ms. Polly, Paul, Celeste, and Ryan's Pawpaw and Nana all were there- so I was not short of helpers!!!  After the game Celeste, Jamie, and the great grandparents came over for dinner- let's just sum up Monday by saying it was exhausting ;)

Oh yea- and before the game I took Garrison to his pediatrician to get his legs looked at.  He has had a bad dry spot on his foot for some time now- but over the weekend it became severe and spread all over his legs and lower body.  It seemed like it was beginning to bother him- he was real fussy and trying to scratch his legs.  Anyway, so we went and he said that he does in fact have eczema.  It wasn't too much of a shocker to me- I was just relieved to know what was going on.  So we have two lotions to put on him the over the counter twice a day and prescription once a day.  Garrison is now the most moisturized person I know!  The lotions seem to be helping it has just been difficult to remember to fit it into our daily schedule.

Tuesday Celeste came over and kept Garrison while I got my haircut and had baby Bug's third OB appointment.  When Celeste got here Garrison walked right up to her and gave her a hug.  It was the sweetest thing I have ever seen.  She did have food in her hands though... so it was either out of pure love for Celeste or for the love of McDonalds.  Anyways the haircut went great until I pulled out onto Cottage Hill.  Somewhere between Cottage Hill and Schillenger a random tennis shoe got stuck to the bottom of my dear corolla (there is a piece of my lovely car hanging down from the bottom  that tends to collect things).  Anyways, I drug it all the way to Hobby Lobby- I wanted to DIE!!!!! GRRRRR- I hate my darn car, but it seems to love me, it refuses to give up.  The Toyota mechanic at the last tune up made sure to say right in front of Ryan "this cars got another good 200,000 miles in it"- I wanted to kick him.

After I got the shoe to come off of my car I headed to Dr. Dawkins.  This appointment was just a tummy check.  The baby sounded good and I could actually hear the heartbeat really clearly this time- so that helped to settle my always present nerves.  I also only gained ONE POUND!!! I was so excited the thought of hugging Mrs. Denise (the nurse) actually went through my mind. 

The rest of the week will pretty much be the same old same old, thank goodness!  We had Wednesday night dinner with Mom and Dad while Ryan was at class.  Tonight Ryan will get home earlier (well 6:00) and we will all actually get to hang out! Friday night is football night, and Pawpaw Chuck (Ryan's Dad) is coming to the game and staying with us to help Ryan finish the fence on Saturday.  We have a busy, but fun weekend planned- but I will post pictures of the weekend instead of going on and on about it!  Well this turned out to be really long... I am off to go wash my last load of clothes for the week! WOO HOO!

***Congrats to the Bolerjacks- they found out today they are having another baby girl!  We can't wait to meet Penelope Mae in January***

Garrison and his Aunt Allison

So I meant to post this on Monday- but this week has just been nuts!  We visited Allison at Southern Miss this weekend and had a blast.  We mainly just ate the whole entire time, perfect mini vacation as far as I am concerned!  This trip went much better than Garrison's first trip to Southern- I don't know what possesed me to take a 2 and a half month old on a road trip ;)  The drive over went much more smoothly, both Garrison and Ryan got some much needed sleep.

But anyway, Al took some great pictures with Garrison, especially with "his" watch on.  He was getting fussy so she just put her watch on him and it entertained him for about 3 hours!  While he had it on he held up his arm every time she tried to take a picture as if to say- "Do you see how cool I am?!?!?"

Which one of these is not like the other?

So, I might be the only one who finds this funny.  But all summer long I have been so excited about getting 3 scare crows for our front yard, one for Ryan, me, and a baby one for Garrison.  So I waited and waited until they were on sale at Hobby Lobby and honestly, had a great time picking them out, pitiful what makes some people happy!  Any way, it wasn't until about a month later that I realized something about the "Daddy" scare crow.  Do you see any resemblance in him to Ryan? HAHAHA- the Daddy one is darker than the momma and the baby!  It is not as obvious in the picture as in real life.  This just cracks me up because all of Ryan's friends constantly pick on him about being so dark, and now so is his scare crow! Ah hahahah.  Oh my, I'm laughing out loud while typing this... hehehehe.  I thought about  taking it back- but it just makes me smile every time I pull up and see it!  Sweet Ryan is such a good sport.

Daddy, where are you?

Ryan had to get up in the attic yesterday to get down our fall decorations.  Garrison could not understand what was going on! He would laugh for a minute then he would cry- it was too cute so I couldn't resist taking some pictures!

**No worries Garrison did not touch the insulation that fell on the floor**

Garrison update!

Garrison will be 11 months tomorrow!!!! He is def a big boy now! He is walking EVERYWHERE and today he mastered standing up without having to pull up on something. He loves to talk and I think he thinks he is saying actual words but it just comes out as "ohhhh". He is very curious now. When I got outside to check the mail or something he will stand by the cracked open door, open it when I walk up, and with a little coaching close it when I come in.   It is probably the cutest thing I have ever seen!  He is also wearing "big boy pjs" to bed now.  After a wild diaper incident, we no longer put him to bed in a t-shirt (you can imagine what happened ;)  His new pj's make him look so much like a toddler, I really don't like it!  Enjoy the new pictures, they are all close ups of Garrison, because as soon as I pull out the camera he runs to me to try to grab it!

Garrisons 10 month pictures

We just got the proofs back from Garrisons 10 month pics- and it just confirmed that he is the cutest! I can't help but smile when I look at them- and I have oh about 83 times. We got them taken at Lighthouse studio and I would recomend Mrs. Leslie to anyone! She took Celeste's senior portriats and Trail pics so she came highly recommended. She was so sweet and patient- she even let us come back a second day because Gar wasn't the sweetest or patient the first try! She also printed out all of the images so we could see what they would look like, instead of just looking at the "raw images" online. No worries- I spent about 3 hours at her studio trying to decide. In a couple of months we are headed back to get some family portriats done- this will truly test Mrs. Leslie's skills as a photographer- sure she can make Celeste and Garrison look good (prob two of the most beautiful people I know) but what about pregnant me?!?!?!
So here is the link- enjoy!
http://lhactionshots.com/OnlineViewing/

The password is : Garrison (make sure to capitolize his name or it wont work!)

Have a good weekend and ROLL TIDE!!!